Meet the Team – Nathan Potts – Technical Support & Training Supervisor
Get to know us a little better! In this edition, meet our Technical Support & Training Supervisor – Nathan Potts.
Name: Nathan Potts
Position: Technical Support & Training Supervisor
How long have you been with Minnovare?: Since March 2018 – 9 months in December.
What is your role at Minnovare?: My role is to provide Technical Support, training and carry out installations of our products to clients. Along with supervising the Technical Support and Training Officers within the Operations team.
Talk us through your typical day:
My typical day does not exist, every day is completely different and can vary drastically.
The majority of my time is spent out on site with clients, training their drillers, engineers, maintenance and survey teams, through PowerPoints and one-one hands on training on the surface and underground.
This is the most fulfilling part of my role, it is always different, the people are always different and the schedule must fit around the clients.
I have also done site visits for trials and technical sales in Canada, site visits for refresher training, site visits for upgrades and modifications.
My time in the office is spent either preparing for the next visit or filing everything from the last, sometimes I do not get time in the office between visits. During the Production Optimiser system roll-out, I spent a lot of time writing the SOP’s and training documentation for the system.
I also have a hand in recommending upgrades and new ideas to bring to our systems and how we can make them work better for our clients, customer service is at the forefront of everything I do.
On site I work within the normal mine site schedule, generally heading underground with operators to train them on the use of the Production Optimiser. I also assist Production Engineers with the integration of the Production Optimiser into their workflow and ensure that all departments are aware of Production Optimiser system and how to use and maintain it.
What’s your proudest achievement at Minnovare?: Being part of the Production Optimiser system, installing it here in Australia and trialing it, out in Canada.
Where were you born and raised?: I was born in Doncaster in the UK, raised there until I was 16 and then joined the British Army until I was 25.
What are your hobbies?: Football (soccer), swimming, kayaking, Hockey, rock climbing, most sports (not golf). Love being in or around water, spend my time off with my family, out and about.
Favourite place in the world?: Not yet found it, I have been to many places, seen many beautiful sights, Canada, Finland, South of France, Portugal, Italy, Thailand all are beautiful all have some amazing views and culture.
Give us your top five movies?: All Marvel’s, Down to Earth, Dusk till Dawn, Head of State, American Sniper.